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Refund Policy

Refunds & cancellations, kept fair

What you need to know about trials, cancelling your subscription, and refunds on GYMS24.

Last updated: August 2026
GYMS24

This Refund & Cancellation Policy explains how trials, billing, cancellations, and refunds work for GYMS24 subscriptions. Please read it alongside our Terms of Service and Privacy Policy. By subscribing to GYMS24, you agree to the terms set out in this policy.

1. Free Trial

GYMS24 includes a 1-month free trial with full access to all features, including membership management, QR attendance, WhatsApp notifications, and billing tools. During the trial:

  • No credit card is required to start your trial.
  • You have access to all features and up to 500 active members.
  • You are not charged during the trial period.

If you do not wish to continue after the trial, you can cancel before the trial ends and you will not be charged.

2. Subscription and Billing

After your free trial ends, the subscription is ₹499/month for up to 500 active members and all features. By continuing your subscription, you agree to be billed as follows:

  • Fees are billed monthly in advance.
  • You authorise us (or our payment provider) to charge the payment method you provide on file.
  • Your subscription renews automatically each month unless you cancel before the renewal date.
  • You are responsible for any applicable taxes in addition to the subscription fee.

3. Cancellation

You may cancel your GYMS24 subscription at any time. You can cancel by:

Upon cancellation, you will continue to have access to the Service until the end of your current billing period. We do not provide prorated refunds for partial billing periods.

4. Refunds

Paid subscription fees are non-refundable. Because GYMS24 offers a full-featured 1-month free trial, you have the opportunity to evaluate the Service before committing to a paid subscription. Accordingly:

  • Monthly subscription fees already paid are not refundable, even if you cancel before the end of the billing period.
  • We do not offer partial or prorated refunds for unused time within a billing period.
  • If you cancel, you keep access until your current billing period ends, and you will not be charged again.

5. Exceptions

While refunds are generally not offered, we may, at our sole discretion, consider a refund in exceptional circumstances, including:

  • Duplicate or erroneous charges made in error.
  • Failure of the Service to operate as described over a sustained period due to a fault on our side.
  • Charges made after you had already cancelled your subscription.

If you believe you are entitled to a refund for one of these reasons, contact us within 30 days of the charge, and we will review your request promptly and fairly.

6. How to Request a Refund

To request a refund or raise a billing query:

We aim to respond to all refund requests within 5-7 business days.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or legal requirements. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

8. Contact

For questions about refunds or cancellations, please contact us: